National Service Users Executive - Survey Launch

Service Users Award HSE Mental Health Services

Today the results of the largest ever survey of people who use mental health services, their families and friends will be launched at St. Patrick’s University Hospital. Over 1,500 individuals completed the questionnaire which was devised and distributed by the National Service Users Executive (NSUE).

“We use this survey annually in order to evaluate mental health services by those best placed to do so- the people who use them everyday”, said John Redican, the Chief Executive of NSUE.

He continued, “Surprisingly, three quarters of respondents reported that they were happy with the services they received last year. This was also an increase on the previous year, 2010. This finding is surprising in the present economic climate, where resources are being reduced. We think that the most likely explanation for it is that our respondents noticed substantial improvements in staff attitudes.” 

As part of the results of the survey, NSUE will honour the HSE services which scored highest in selected categories; “Best Overall Service”, “Most Effective Supports”, and the “Most Improved Culture of Care”. 

 Jennifer Kelly, NSUE’s Chairman said “The inaugural awards were such a resounding success we decided to make this an annual event. Nowhere else in the world, as far as we know, do mental health services receive awards based on the views of those who actually use these services”

The awards will be presented by Kathleen Lynch, T.D. Minister of State, Mental Health, Disability and Older People at St. Patrick University Hospital, Dublin on Tuesday January 24th at 12.00 noon.

Download a copy of the NSUE Second Opinions Survey

Visit the NSUE e-learning centre

View photos from the launch